top of page

Frequently Asked Questions

Find your answers here

Have a question or need clarification? Find your answers here. Otherwise, contact us; our team will get back to you as soon as possible.

Products and accessories

  • We mainly sell mini excavators and mini loaders (compact skid steers), as well as a range of compatible accessories to adapt the machine to your work, in any season.

  • Compatibility depends on the model (attachment, hydraulics, width, capacity). Before purchase, our team always verifies compatibility and suggests accessories suited to your needs.

  • Yes. Thanks to our exclusive contract with the manufacturer, we guarantee the availability of spare parts. If needed, we can ship parts directly to you within 48 hours to minimize downtime on your construction site.
    In addition, our machines use components from recognized brands, which facilitates maintenance and interventions, if necessary.

  • Technical specifications are available directly on the product page (datasheet). If you are hesitating between two models, we can also help you compare the important features based on your needs.

  • Yes. Before delivery, each machine is checked and prepared by our team to ensure easy setup. If you have any questions about use or maintenance, we are available to guide you.

Warranty and delivery

  • Our machines include a 2-year warranty covering parts replacement. For exact details specific to your model (coverage, conditions, and exclusions), please contact us.

  • You contact us with your order number and a description of the problem (photos/video if possible). Our team will quickly guide you through the process and next steps.

  • Yes, we deliver throughout Quebec, and we can also ship to the rest of Canada. Delivery times and costs vary depending on the region and the machine and are confirmed in your quote.

  • After receipt of final payment, shipment is made within 72 hours. Delivery time depends on your location and the carrier.

  • Yes. You can visit our offices in Quebec City or one of our retail locations to see the models, ask your questions and confirm your choice.

Service and ordering

  • Choose your model (and accessories if applicable) and contact us. We'll send you a clear quote, usually within 2 hours during business hours.

  • Once the quote is approved, you confirm with an order deposit. This allows you to reserve your machine and begin preparation.

  • Our team is planning the preparation: verification, technical inspection, and delivery organization. We'll keep you informed of the next steps.

  • Financing options are available depending on your circumstances. Contact us to learn about the options and the information needed to assess your eligibility.

  • Yes. We offer workshop services for maintenance and repairs in Quebec City, as well as in certain regions of Quebec. Depending on your situation, mobile service may also be available. Contact our team to inquire about availability and options.

bottom of page